Privacy Policy

Welcome to KenoaTV. Our dedication lies in safeguarding your personal data and ensuring your privacy rights are upheld. Should you have any inquiries or issues regarding our policy or how we handle your personal information, please contact our support team.

1. Data We Collect

We gather personal data that you willingly share with us when you sign up for our IPTV service, show interest in learning more about us or our offerings, or reach out to us in other ways.

The types of personal data we collect include.

• Contact Information: The email you provide is for account setup.
• Payment Data: When you make a purchase, we gather essential information to facilitate your payment, including your payment method details (like a credit card number). Our payment processor securely retains all payment information, so please consult its privacy policies.
• Device and Connection Information: When you use our service, we gather your IP address and device details (including device type and operating system). This information is crucial for delivering services and ensuring security.

2. How We Use Your Data

We utilize the data we gather or obtain:

• To provide and manage your account. We utilize your data to establish your account and maintain its functionality.
• To process transactions. We utilize your information to charge you for our services provided.
• To send administrative information. Your email might be utilized to inform you regarding your account, updates to services, and policy changes.
• To protect our Services. We utilize IP and device data primarily for security, helping to thwart unauthorized access and reduce DDoS threats.

3. Legal Bases for Processing

Your data is processed under the following legal bases:

• Consent: We can utilize your information if you provide explicit consent for us to process your personal data for a defined purpose.
• Legitimate Interests: We might handle your information when it is essential to fulfill our legitimate business objectives, including service provision and fraud deterrence.
• Performance of a Contract: In instances where we have established a contractual agreement with you, we may handle your personal data to meet the obligations of our contract.

4. Data Retention

Your personal information will be retained only as long as needed to fulfill the objectives outlined in this privacy policy, unless a longer retention duration is mandated or allowed by law, including tax, accounting, or various legal obligations.

5. Cookies & Tracking Technologies

Cookies and comparable tracking technologies might be utilized to retrieve or save information. These mainly consist of essential cookies necessary for the proper functioning of the website and client area. We avoid employing intrusive tracking cookies for advertising.

6. Third-Party Services

We may disclose your data to external vendors, service providers, or agents who deliver services for us or on our behalf and need access to this information to carry out their work. Examples include:

• Payment Gateways: For secure processing of payments.
• Analytics Providers: We employ analytics tools to refine our services (e.g., Google Analytics). Shared data is commonly aggregated and anonymized.

7. Data Security

We have established suitable technical and organizational security protocols aimed at safeguarding any personal data we handle. Nonetheless, it's important to recognize that we cannot assure the internet is entirely secure.

8. Your Data Protection Rights

Your personal data rights may vary based on your geographical location and jurisdiction.

• The right to access – You hold the right to request copies of your personal data.
• The right to rectification – You can ask us to amend any details you think are incorrect or misleading.
• The right to erasure – You are entitled to ask for the deletion of your personal information, under specific circumstances.
• The right to opt-out – You may choose to unsubscribe from our promotional communications whenever you prefer.

To utilize these rights, please contact our support team.

9. Children™s Privacy

This service is not designed for individuals under 18 years old. We do not intentionally gather personal data from those who are younger than 18.

10. Contact Us

Should you have questions or remarks about this policy, please contact our support team.